Find out the answers for the most commonly asked questions.
iTalk is the only Business Process Outsourcing service provider in the telecommunications industry that partners with massive corporates, both in Southern Africa and International, to employ, empower, and upskill those that need the opportunity to grow/employment so that they can assist companies with process that are not part of their core focus, enabling them to focus on a smaller workforce doing what they do best.
Please email your CV to recruitment@blutraingroup.co.za
There is no qualification required to work at iTalk; just a positive attitude and your good energy!
You need to be able to speak English (this will be tested as part of the registration process).
No persons under the age of 18 allowed to register.
Yes, we are fully POPIA compliant. We care about you and your data. Click here to view our full privacy policy.
Our expertise is not limited to one sector. We serve clients across various industries, including:
CX outsourcing means handing customer conversations, inbound support, sales, retention, and collections to a specialist partner instead of building and running the operation in-house. Done well, it's not about cutting corners. It's about giving customers a better experience than most in-house teams have the scale or specialism to deliver, while freeing your business to focus on what it does best.
In twenty years, we've never lost a client. That's the short answer. The longer one: 2,500 seats of proven capacity, two decades of sector-specific expertise across telecoms, banking, insurance, and fintech, proprietary technology built for CX rather than bolted on, and a family-founded culture where the people making decisions are the people you talk to.
Telecoms, banking, insurance, fintech, healthcare, hospitality, and retail, with two decades of regulatory and compliance experience behind each one. We're not generalists learning your sector on the job. We've already dealt with its edge cases.
Inbound support, outbound acquisition, cross-sell and upsell, retention and win-back, back office, and alternative distribution for products that need a human voice to sell. Everything runs on our own proprietary technology platforms, built specifically for CX.
Start a conversation, not a procurement process. Tell us what you're trying to solve, and we'll give you an honest view on whether we're the right partner and what working together could look like, within days rather than weeks.
Yes, we serve clients in the UK, Europe, and across Africa. Our multilingual teams and time-zone coverage make cross-border partnerships seamless. South Africa's competitive base and educated workforce mean international clients get world-class service.
Pricing depends on the scope, volume, and services required. We don't publish rate cards, not because we're hiding anything, but because every client is different. Start a conversation, and we'll give you a clear picture within days.
Yes, agility at scale is a core part of what we do. With 2,500 seats and a talent pipeline built over two decades, we can move faster than most of our competitors.
We are a team of professionals with extensive experience in Sales, Collections, Data Management, CX, IT Services, Support, Project Management and Quality Assurance.
